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Academic asisstant

Newark, United States

The academic assistant is in charge of analyzing and evaluating the needs of the student, in which he or she must advise, accompany and represent the student until they successfully meet their academic training objectives.

Skills

  • Service orientation

  • Proactivity

  • Collaborative work

  • Communication skills (oral, gestural and written)

  • Empathy and kindness 

  • Problem resolution 

  • Patience

  • Agility and speed

  • Resilience

  • Ability to work under pressure

  • Perseverance

  • Drafting

  • Continuous improvement

  • Investigation

  • Tecnology (OfficeSuite, Google Drive, CRM Software)

Academic formation

Be a professional in the following areas: industrial engineer, systems engineer, psychologists, administration, languages ​​or art.

Required profile

The candidate is expected to have knowledge and experience, in attention, management, monitoring and service of the student's needs.


Responsibilities and duties   

  • Analyze and evaluate the student's needs 

  • Proposes courses according to the academic needs of the student

  • Motivates the student to use our educational service

  • Follow up with students

  • Manage the incorporation of the student

  • Develop a collaborative relationship with the student

  • Promotes student loyalty

  • Represents the student within the institution

  • Ensure compliance with the conditions agreed with the student

  • Respond to suggestions and complaints

  • Identify points for improvement in the service process

  • Support inquiries, requests and situations that the student may present during their studies

  • Manage service renewals on current students 

Remote work mode
Applicant must have a home studio to conduct professional quality video conferencing.




Schedule

Full time:

Monday - Friday, 8:00 - 12:00, 14:00 - 18:00, +4 hours on Saturday or Sunday 

Salary

Senior level: 600 USD

Junior level: 400 USD